Sentiment.io OmniChannel
Install Sentiment.io to your Talkdesk to add all your other digital channels!
Key features
Robust and ever growing channel support
Deploy customer care seamlessly across the following channels: - SMS - MMS - Email - Livechat - Social Media (Facebook, Twitter, Instagram, Youtube, VK) - Review sites (Trustpilot, Facebook) - Messaging (Line, Whatsapp and more) - Custom channels
Customer Satisfaction scoring
Automatic NPS and CSAT scoring of resolved customer conversation and view realtime dashboards by agent, and team
Best in class routing
Automatically push new issues in realtime to agents based on any of: - Agent status and availability - SLA - Priority - Issue type - Last Agent to Handle (LAR) And re-assign issues automatically when agents log out/ go on vacation ...
Advanced AI/NLU Chatbots
Integrate Chatbots to handle all conversations including: - View chatbot conversations as they happen live - Manually take over conversations - Automatically handoff to Agents based on multiple criteria - Automatically Identify and Verify customers
Best In Class Analytics
Available across all your channels and include: - Agent and team performance - Issue type performance - Priority issue performance - CSAT and NPS scoring - Handle time, wait time, resolve time and response time - Performance against 4 different SLAs
Pay as You Go Commercial Model
- Unlimited seats and channels - All enterprise features included - Simply pay for the volume of conversations/cases your team need to handle - Easy onboarding, start small and scale as required.
Additional information
Industry
Financial Services & Insurance, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Digital Engagement, Omnichannel Feedback
Customer Segments
Enterprise, Strategic
Plans & Pricing
30 Day 100 conversation unlimited feature trial
Free
for 30 days
Sentiment.io OmniChannel
In this 30 day / 100 conversation trial, deploy a Unified Inbox with advanced routing and Analytics for your digital channels including:
- Social Media (Facebook, Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- Custom channels
5 Contact Channels
35
per month
5 contact channels (10 seat minimum)
Unlimited Messages and conversations.
Deploy a Unified Inbox with advanced routing and Analytics for 5 of your digital channels:
- Social Media Public and Private (Facebook , Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- SMS and MMS
- Custom channels
10 Contact Channels
45
per month
10 contact channels (minimum 10 seats)
Unlimited Messages and conversations.
Deploy a Unified Inbox with advanced routing and Analytics for 5 of your digital channels:
- Social Media Public and Private (Facebook , Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- SMS and MMS
- Custom channels