Scorebuddy
Application
Developed by Sentient Solutions Ltd. trading as Scorebuddy
Updated 02/23/2024
Version R5.6.11
QA with Embedded AI: The Key to Efficiency, Engagement and Insights
Key features
Personalized Dashboards and Flexible Scorecards
Custom dashboards to maximize engagement. The most flexible scorecard builder on the market.
Integrated Coaching and Learning Management System
Engage agents with data-backed coaching. Only QA tool with an integrated LMS.
Business Intelligence
Make data accessible and cut reporting time
Embedded AI
Automate manual tasks and boost efficiency
Conversational Analytics
Analyze 100% of interactions to uncover insights
Automated Workflows
Speed up QA and reduce evaluation times
Additional information
Categories
Quality Management, Omnichannel Feedback, Agent Coaching & Performance, Interaction Analytics & Sentiment
Plans & Pricing
Scorebuddy Managed Trial
Free
for 30 days
Full enterprise Quality Assessment trial system
Full enterprise Quality Assessment functionality to allow client organisations test the Scorebuddy solution in tandem with their Talkdesk platform.
Scorebuddy Quality Assessment
15.59
seat/month
Entry level Quality Assessment solution
Comprehensive set of Quality Assessment tools to streamline and report on agent performance.
Minimum 100 seats. Minimum 12 months term. Requires services.
Scorebuddy Quality and Training
23.75
seat/month
Quality Assessment with a Learning Management System
Quality Assessment suite with integrated learning management system for training.
Minimum 100 seats. Minimum 12 months term. Requires services.
Scorebuddy Quality and Text Analytics
29.62
seat/month
Quality Assessment with Integrated AI powered text analytics
Quality Assessment with Integrated AI powered text analytics engine to evaluate 100% of your customer conversations.
Minimum 100 seats. Minimum 12 months term. Requires services.
Scorebuddy Integrated QA
37.78
seat/month
Full suite of QA, Training and AI powered Text Analytics
The full blown Scorebuddy suite: QA Assessment, Training and AI powered Text Analytics in a single platform transforming service quality.
Minimum 100 seats. Minimum 12 months term. Requires services.