Knowmax

Interactive, step-by-step visual instructions that simplify complex processes for faster agent understanding. Use Case - For complex troubleshooting of hardware or better adoption of apps and portals, an image driven step by step guide.

Integrated learning management system for scalable training delivery, progress tracking, and compliance management. Use Case - Continuous learning embedded in your knowledge platform so that agents are not only onboarded faster, but are always aware of new changes in processes and policies.

Structured knowledge articles for storing and sharing policies, procedures, and best practices. It comes along with a rich text editor as well as block builder; so irrespective of the length of documents and files, keep all information organized and secure at a single source.

Quick-access frequently asked questions designed to deliver instant answers to common queries.

Real-time alerts and updates to keep users informed about critical knowledge changes and actions.

Visual, guided workflows that help agents follow the right process steps to resolve queries accurately and efficiently Use Case - For complex scenarios as well as processes where authorization and governance plays a crucial role. To avoid agent errors while delivery faster and accurate resolutions.

AI interface for instant, accurate answers to employee queries using the organization’s Knowmax.

Granular access control ensuring users see only the knowledge relevant to their role and permissions.

Actionable analytics to enhance knowledge usage, performance, and gap identification for continuous improvement. Gain insights into: user, group, department, and channel-level knowledge consumption; content scoring across flows, visual guides, FAQs, and articles; authoring and approval history; assessment and quiz performance at all levels; and self-service content relevance through usage and ratings. Ready plug-ins, webhooks, and APIs enable seamless integration with Power BI, Tableau, and other analytics platforms.

AI-driven assistant that proactively retrieves context-aware knowledge and resolves queries without manual intervention.

Pre-built Static/Dynamic knowledge portal providing self-service access to FAQs and resources.

AI knowledge creation helps authors and knowledge specialists to create actionable Flows (Decision Trees), FAQs, Quizzes and Assessments from long-tail documents and articles, thus helping in saving time and effort on knowledge creation and focusing more on reviewing and fine-tuning the results.

Unified search capability that retrieves relevant information across multiple systems and knowledge sources.

Knowmax is GDPR, IS027001, SOC II & HIPPA compliant. Knowmax does not store any Personally Identifiable Information (PII), Knowmax is designed to meet the stringent security, data protection, and regulatory requirements of enterprises & contact centers. Built to complement Talkdesk environments, to ensure organizational data is protected through industry-standard security controls and compliance practices.