Klearcom

Inconsistent voice quality across your customer call path is negatively impacting your customers’ experience. Klearcom provides complete, real-time visibility of your customer experience worldwide with always-on automated testing. Klearcom offers automated functional testing, regression testing, and load testing capabilities to address these challenges effectively. With Klearcom, you can ensure that your customer interactions are of the highest quality, reducing the negative impact of voice quality issues.

Klearcom’s Regression automates the IVR testing process, ensuring any unwarranted changes are identified in minutes. A task that would previously have taken hours leading to human error and impacting your customer’s experience, can now be automated within minutes ensuring accuracy and confidence. Regression keeps you informed about any unwanted changes as soon as they occur, whether this is with an unresponsive landline, or a material IVR change such as DTMF routing, script change, or even audio quality degradation.

Understand the true in-country experience your IVR delivers for customers locally in 96+ countries from your TFN through to your IVR. Klearcom’s Discovery provides you with instant local validation and customer replication. With Discovery from Klearcom, you can map the IVR in its entirety and discover every single IVR option, reporting on the IVR message in 40+ languages and translated back to English, intent whether speech or DTMF and call transfer are working correctly. Then export the IVR in multiple formats for the business to approve if everything is correct.