Convoso
The outbound contact center platform built for speed, scale, and revenue growth.
Key features
Ignite Smarter Outbound Performance:
Convoso Ignite turns DID management into a performance advantage. With real-time reputation scoring, automated remediation, and intelligent number rotation, it keeps your caller IDs clean and your contact rates high—so your team can scale outreach with confidence and convert more leads.
Maximize Agent Talk Time:
Gold standard answering machine detection with 97% accuracy filters out voicemails so agents spend more time on live conversations—not wasted calls.
Launch Smarter, More Responsive Campaigns:
Trigger multichannel outreach based on real-time lead behavior. Use workflow automation to adapt follow-up timing, channel, and messaging across voice, SMS, and email.
Stay Ahead of Evolving Compliance:
Built-in tools automate TCPA compliance management with DNC + RND scrubbing, call time rules, and more. Plus StateTracker™, built specifically to manage state-level mini-TCPA regulations.
Get Support That Drives Results:
From onboarding to optimization, our award-winning support team partners with you to deliver fast time-to-value, solve challenges, and keep your contact center operating at peak performance.
Unlock Data-Driven Decision Making:
Real-time dashboards and customizable reports help you track performance, optimize campaigns throughout the day, and make smarter decisions that grow revenue.
Additional information
Regions
North America
Industry
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Dialer, Acd, Ivr, Crm Sales & Marketing, Benchmarking, Reporting, & Bi, Agent Coaching & Performance, Omnichannel Feedback, Knowledge Base, Virtual Agent, Security & Compliance, Services, Implementation & Cloud Migration , Messaging, Business Phone System , Plug & Play Communications , Proactive Outbound Engagement, Voice Engagement, Helpdesk, Orchestration & Routing, Agent Assistance
Customer Segments
Commercial, Enterprise, Strategic